Last Updated: 1/1/2025
Welcome to Virtual Soft Cloud. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”) and Virtual Soft Cloud (“Company,” “we,” “our,” or “us”) governing the access to and use of our business process outsourcing (BPO) services, website, and associated resources. By engaging our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree with these Terms, you must refrain from using our services.
1. Definitions
- “Company,” “we,” “our,” or “us” refers to Virtual Soft Cloud, including its affiliates, subsidiaries, and successors.
- “Client,” “you,” or “your” refers to any individual, company, or entity entering into a service agreement with Virtual Soft Cloud.
- “Services” refer to the business process outsourcing (BPO) services offered by Virtual Soft Cloud, including but not limited to customer support, telemarketing, data entry, back-office support, and other customized solutions.
- “Agreement” refers to these Terms of Service along with any applicable Service Level Agreement (SLA), Non-Disclosure Agreement (NDA), or other written agreements executed between the parties.
2. Scope of Services
2.1 Virtual Soft Cloud provides professional BPO solutions customized to meet the operational needs of businesses worldwide. Our services include but are not limited to:
- Customer support and call center operations
- Sales and telemarketing solutions
- Virtual assistance and administrative support
- Data processing and back-office functions
- IT support and other related outsourcing solutions
2.2 The scope, deliverables, and terms of each engagement shall be specified in a separate contract or SLA executed between the parties.
2.3 We reserve the right to modify, expand, or discontinue any service at our discretion with prior notice to affected Clients.
3. Client Responsibilities
By engaging our services, you agree to:
- Provide accurate, complete, and updated information as necessary for service execution.
- Comply with all applicable laws, regulations, and industry standards.
- Ensure that the use of our services does not violate any third-party rights.
- Provide the necessary tools, systems, and access required for service fulfillment, as agreed in the applicable contract.
4. Payment Terms
4.1 Pricing for our services shall be determined based on the agreed scope of work and specified in the contract.
4.2 Payments must be made in accordance with the terms stipulated in the contract or invoice. Late payments may result in service suspension or termination.
4.3 All fees and payments are inclusive of taxes, duties, and other applicable charges, unless otherwise specified in the contract.
5. Intellectual Property Rights
5.1 Virtual Soft Cloud retains all intellectual property rights to its proprietary systems, processes, methodologies, and materials used in providing services.
5.2 Any custom work products, reports, or deliverables created specifically for the Client under the engagement shall be owned by the Client, unless otherwise agreed in writing.
6. Confidentiality and Data Protection
6.1 Both parties agree to maintain strict confidentiality of all proprietary, sensitive, and business-critical information shared during the course of engagement.
6.2 The handling and processing of personal data shall comply with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and other relevant legislation.
6.3 Any breach of confidentiality obligations shall be subject to legal consequences and potential termination of services.
7. Limitation of Liability
7.1 Virtual Soft Cloud shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our services, including but not limited to loss of profits, data, or business opportunities.
7.2 Our total liability under any claim arising out of or related to these Terms shall be limited to the total amount paid by the Client for services in the preceding three (3) months.
7.3 We shall not be responsible for disruptions caused by third-party service providers, force majeure events, or Client’s failure to comply with contractual obligations.
8. Termination and Suspension
8.1 Either party may terminate the service agreement with a written notice as per the terms outlined in the contract.
8.2 Virtual Soft Cloud reserves the right to suspend or terminate services immediately in case of:
- Non-payment or breach of payment terms.
- Violation of applicable laws or misuse of our services.
- Any action that compromises our business integrity or security.
8.3 Upon termination, all outstanding dues shall become payable immediately, and any confidential information must be returned or destroyed as per agreed terms.
9. Governing Law and Dispute Resolution
9.1 These Terms shall be governed by and construed in accordance with the laws of [Jurisdiction].
9.2 Any disputes arising from these Terms shall first be attempted to be resolved through negotiation. If no resolution is reached, the dispute shall be submitted to binding arbitration in accordance with the rules of the [Arbitration Institution] in [Location].
9.3 Each party shall bear its own costs related to dispute resolution unless otherwise awarded by the arbitration panel.
10. Modifications and Amendments
10.1 We reserve the right to update or modify these Terms at any time. Material changes shall be communicated to Clients in advance.
10.2 Continued use of our services after modifications constitutes acceptance of the updated Terms.
11. Contact Information
For any inquiries or concerns regarding these Terms, please contact us at:
Email: support@virtualsoftcloud.com
By engaging our services, you confirm that you have read, understood, and agreed to these legally binding Terms of Service.